Accessing the ACRA Conference: Instructions for Attendees

09/22/2020 6:00 PM | ACRAsphere Blog Team

This post is aimed at current registrants for the Virtual 2020 ACRA Conference. If you haven't registered yet, do so now - you don't want to miss out on the sessions this year!

We are excited to welcome you to the Virtual 2020 ACRA Conference later this week! We are looking forward to informative sessions, lively discussions, and more over the next few days. In order to help you prepare, we have included information on accessing the event and using the conference software below. Feel free to reach out to us with any questions, and see you soon!

Accessing the Conference

Each day of the conference will be hosted in the Remo app (more information on the app features is available here). You will receive an email invitation directly from Remo with the link to access the conference. If you are registered for both days, you will receive a separate invitation for each day.

Remo does not require any downloads, and Chrome and Safari are the preferred browsers. Other browsers will work with the app, but functionality may be affected.

You should receive your invitation from Remo by tomorrow afternoon. If you do not receive the invitation by that time, please contact us to ensure you receive the correct access.

Using Remo During Conference

Attendees will be able to interact directly with each other via both video and traditional web chat. When we are not in presentation mode, you will be able to move between tables and floors (reminder: floor 4 is designated for private conversations!). Each table can have up to six people, all participating in a video discussion together. You can also use the traditional web chat to have conversations with individuals, your table, or all attendees (as part of the general chat). We have built in networking time to the schedule in order for you to fully take advantage of this feature!

Be sure to visit our sponsors - not only can you view sponsor videos and visit their websites through the app, but representatives will also be present at each sponsor table to answer your questions.

You will have the opportunity to ask questions and participate in discussions during the presentations. The process for doing so depends on the presentation type:

During the traditional webinars, please submit all questions and comments using the Q&A box. Moderators will read out the questions to the presenters on behalf of the attendees.

During the discussion roundtables, you can either use the Q&A box or just simply raise your hand using the provided button. The moderator will then call on you and an administrator will invite you to appear on screen with the panelists. Once you are finished with your question and/or comment, you will turn off your camera and microphone and the administrator will ensure you are marked as an attendee again.

Technical Troubleshooting

If you are having issues with your camera, microphone, or audio upon entry, Remo can easily help! At the bottom of the screen on the left side is a button titled "Need help?" The Remo technical team will assist attendees in troubleshooting any technical issues you may be experiencing in the app.


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