CRM professionals are a highly trained group in terms of technical services, which is needed to effectively serve your clients. However, many practitioners may not be as well versed in the business skills that help firms large and small become successful.
One of those critical skills is negotiation and conflict management - but why is it particularly important to CRM? Anyone who is a part of a CRM firm, from an entry-level employee to a CEO, needs these skills to:
ACRA's latest webinar, The Art of Negotiation and Conflict Management, will prepare you for greater business success in this area. Join us on March 21, 2019 at 2:00 pm Eastern to gain more insight into this skill that is vital to the business world (and beyond!).
Expert provider Anna Schneider of Heritage Business International holds both an M.A. in anthropology and an M.B.A. in business administration, and will give specific examples on how to apply these skills to your everyday work in the CRM industry.
Whether you are new to the industry or consider negotiation an integral part of your daily tasks, the Art of Negotiation and Conflict Management will give you fresh ideas for improving your skill base.
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